How do I update the scanner software?

STANDARD OPERATING PROCEDURE

IMS2 Imprest Scanner
Program Update & Installation

IMS2 Version 3.2

1. Purpose

This SOP describes the standard process for updating the IMS2 application on an Imprest Scanner using IMS2 V3.2 on a Windows workstation. The process covers connecting the scanner, copying the scanner program, locating the installer on the scanner, installing the application, and confirming that the scanner is ready for use.

2. Scope

This procedure applies to authorised staff responsible for configuring, maintaining or supporting IMS2 Imprest Scanners.

3. Pre-requisites

Windows PC with IMS2 V3.2.0 installed.
Supported Imprest Scanner with the Android operating system.
USB cable/Dock between the scanner and the workstation.
Scanner powered on and unlocked.
Scanner shown as CONNECTED in IMS2 V3.2.0 before commencing the transfer.

Important: Do not disconnect the scanner while IMS2 is copying the program files. Allow each operation to complete before proceeding.

4. Copy the IMS2 Program to the Scanner

4.1 Connect the scanner

Connect the Imprest Scanner to the Windows PC using the approved USB connection or dock. Open IMS2 V3.2.0 and confirm the scanner is detected.

*Figure 1 – IMS2 V3.2 showing the scanner as CONNECTED.*

4.2 Open the scanner program function

In IMS2 V3.2.0:

Select Tools from the top menu.
Select Copy the Scanner Program to the Scanner.

*Figure 2 – Tools menu and ‘Copy the Scanner Program to the Scanner’ option.*

4.3 Confirm the copy operation

IMS2 will display a confirmation message stating that it will attempt to copy the Program File to two locations on the scanner.

Select OK to continue.

*Figure 3 – Confirmation message before copying the program file.*

4.4 Confirm the program file was copied

When the copy has completed, IMS2 should display a message confirming that the Scanner Program File was copied successfully. Select OK.

*Figure 4 – Successful scanner program file copy confirmation.*

Check: If an error is displayed instead of the successful copy message, do not proceed with the installation. Confirm the scanner connection and retry the copy operation. If the problem persists, record the error message and escalate through the normal IMS2 support process.

5. Install / Update IMS2 on the Scanner

5.1 Open Files on the scanner

On the scanner, open the Files application. The IMS2 installer com.barcodelogic.ims2.Signed.apk will be under Downloads.

*Figure 5 – Scanner application list, including the IMS2 application.*

*Figure 6 – Files application showing the Downloads location.*

*Figure 7 – Files application showing the* *com.barcodelogic.ims2.Signed.apk*

5.2 Select the IMS2 installer

Locate the IMS2 installer file com.barcodelogic.ims2.Signed.apk and select it. Android will display the IMS2 installation screen.

*Figure 8 – Android installation prompt for IMS2.*

If IMS2 is already installed, Android will identify the operation as an update. The installation screen states that existing application data will not be lost and that no special access is required.

5.3 Install the application

Select INSTALL and wait for the installation to complete.

Google Play Protect may display an ‘App scan recommended’ message because the IMS2 application has not previously been scanned by Play Protect on that device. Please select Install Without Scanning to continue.

*Figure 9 – Google Play Protect scan prompt for IMS2.*

5.4 Confirm installation

After the installation is completed, Android will display ‘App installed.’ Select DONE to return to the scanner home screen, or OPEN if you need to launch IMS2 immediately.

*Figure 10 – IMS2 installation completed successfully.*

6. Verification

After installation/update:

Confirm the IMS2 application is visible in the scanner’s application list.
Open IMS2 and confirm it launches and version IMS2 V3.2 is displayed in the top left.

*Figure 11 – IMS2 visible in the scanner application list.*

7. Completion

Once the IMS2 application has been installed/updated and the required verification checks have passed, the scanner can be returned to normal service.

8. Troubleshooting

Issue	Possible Cause	Action
IMS2 does not show CONNECTED	USB connection, cable, driver or scanner connection issue.	Check the USB connection, confirm the scanner is powered/unlocked, reconnect the scanner and restart IMS2 if required.
Copy operation fails	Scanner connection interrupted or program copy unsuccessful.	Reconnect the scanner and repeat the ‘Copy the Scanner Program to the Scanner’ process. Record any error message.
Files > Recent shows no installer	File list has not refreshed or installer is in another location.	Refresh/reopen Files and check the available storage locations on the scanner.
Android blocks or warns about installation	Android/Play Protect security control.	Use the approved security process. Where offered, run the Play Protect scan and review the result before proceeding.
Installation fails	Insufficient storage, incompatible package, or interrupted transfer.	Check available storage, repeat the program copy, and retry. Escalate if the issue continues.
IMS2 installs but will not open	Application/configuration issue or incomplete installation.	Restart the scanner and retry. If unsuccessful, record the device and IMS2 version and escalate to IMS2 support.

How do I update the scanner software?

IMS2 Imprest Scanner
Program Update & Installation

1. Purpose

2. Scope

3. Pre-requisites