SAH Support

What details should I include with a faulty scanner?

EQUIPMENT DETAILS

  • Scanner Make
  • Scanner Model
  • Scanner Serial Number
  • Asset Number (if applicable)
  • Battery Included: (Yes/No)
  • Charging Cradle Included: (Yes/No)
  • Power Supply Included: (Yes/No)
  • Other Accessories Included

FAULT DESCRIPTION

Please provide a detailed description of the fault.

FAULT TYPE

  • Will Not Power On
  • Battery Not Charging
  • Screen Damage
  • Touch Screen Not Responding
  • Scanner Not Reading Barcodes
  • Trigger/Button Fault
  • Wireless / WiFi Issue
  • Software/Application Issue
  • Physical Damage
  • Liquid Damage
  • Intermittent Fault
  • Other (please describe)

Buying Guide

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